Frequently asked questions - Security
Are all watches certified?
All our watches are originals whose authenticity has been checked and certified by a certified watchmaker. Thanks to the comprehensive authenticity check, you can be sure that you will receive an authentic watch that exactly meets your expectations.
Where do the watches come from?
Our watches come from reputable previous ownership, without existing rights to third parties. Most of our watches are purchased directly from licensed jewelers or reputable collectors.
Does the watch come with a warranty certificate / warranty card?
Unless otherwise stated, each of our watches comes with a guarantee certificate or guarantee card from the manufacturer. The manufacturer's guarantee is of course not only valid for the first owner of the watch but also for all subsequent owners.
Frequently asked questions - Shipping
Will my watch be shipped fully insured?
Yes, every parcel we send is fully insured for the amount of the purchase price of the watch and is also carefully protected for the shipping route.
How long does delivery take and what are the shipping costs?
It usually takes one working day to prepare the parcel and one working day for shipping within Germany. Please note that shipping to another EU country may take 2-3 days longer. International shipping to other EU countries can take between 1-3 weeks.
Can I track the shipping status of my delivery?
In principle, we provide you with a consignment number for every consignment, provided this is possible through the shipping company.
Frequently asked questions - Payment
What payment methods are available to me?
We offer secure and convenient payment with the following providers:
Prepayment, direct debit, Klarna Sofort, Mastercard, Visa, American Express
How long will it take for my payment to arrive?
Depending on the payment provider, this can take 1-3 days. With credit cards or Klarna Sofort payments, it usually only takes a few minutes.
Can other payment methods be negotiated?
If you have any further questions about payments or alternative payment providers, please feel free to contact us personally to find a solution.
Contact us
Fully insured shipments
Or collection within Germany
Only certified watches
Each watch is checked for authenticity and certified
Full range of services
Sale and purchase of watches and repairs
Personal contact
We are always available for all your concerns